Tag Archives: Business

Response to Customer Feedback on Book-Based CE Courses

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We review course evaluations daily, and greatly appreciate the feedback given by our customers. This feedback enables us to improve our courses and services – which is invaluable to us. Today we received the following comment on a course evaluation:

Customer sending feedback in course evaluationI am greatly disappointed that PDR no longer includes books with the tests. So far the on-line classes are not as helpful to be translated to later uses with clients. Also it is frustrating to order a test, then have to order the book on Amazon. It is unfortuate that PDR has decided to operate in this manner as having the books and tests included has been a draw for me to order classes from PDR. Sincerely, RA Weaver, LISW-S

Since this is a sentiment others might share, we wanted to explain our reasoning behind the decision to outsource book inventory to Amazon.com. Here is the response from our CEO:

We thought about this for a long time before making the decision to outsource our book functions. I know there are a lot of our customers like you, who enjoyed the convenience of one-stop shopping for books and CE, and we certainly do not like to disappoint. However, we made our decision based on two factors: first, in this 2011 economy, it is no longer financially feasible for us to underwrite the costs of ordering, stocking, and shipping books. With increasing costs of the books themselves and shipping and handling, we were faced with choosing between increasing our prices – which we did not want to do – and outsourcing to Amazon. Second – our analysis indicated that by ordering the book from Amazon and the CE test from us, customers would achieve a savings of 25%, on the average, off what it would cost if we continued to supply both.

I sincerely hope we can continue to earn your business. It is our intention to continue to offer book-based courses as well as online courses. The 25% savings might compensate you for having to place two orders instead of one.

Thanks for your feedback and your business.

Regards,
Leo

Leo Christie, PhD
President
Professional Development Resources, Inc.

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Risk Management

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Risk Management: Quick Tips I

Risk Management: Quick Tips I

Click on image to view course webpage

This new online continuing education course addresses a variety of risk management topics in the form of seven archived articles from The National Psychologist.

Topics include:

  • Social Networking: How Should Psychologists Respond to Online ‘Friending’ Requests?
    Many who read this article are likely to have a knee-jerk response of, “No way can a therapist accept a friend request from a client under any circumstance!” As with most ethical dilemmas, the avoidance response of “don’t” is not always applicable, as it is not always the correct or most helpful response.
  • Some Additional Thoughts on Social Networking
    Therapists who choose to use social networking and other electronic means as a way to exchange information with clients must deal with the multitude of confidentiality issues and other risk management questions created by doing so. This article reviews the confidentiality, legal and ethical issues involved.
  • Malpractice Insurance 101: Claims-made vs. Occurrence Coverage
    The purpose of this article is to acquaint early career psychologists and those who may be confused about insurance with an important issue to consider when shopping for professional liability coverage: What type of insurance should you buy?
  • Progress Notes: What Not to Write Down
    This article provides suggestions and considerations for what to (and not to) write in your progress notes.
  • Triple Jeopardy: Dangers of an APA Ethics Complaint
    For most psychologists, professional licensure is a prerequisite for their livelihood and professional identity. Most of us know psychologists are in “double jeopardy” when it comes to practice vulnerability. Malpractice lawsuits and complaints before state licensing boards can drastically restrict a psychologist’s ability to practice. This articles reviews the issues and offers suggestions.
  • When Marital Therapy Isn’t & When Marital Therapy Is
    These articles discuss the use of creative billing, to include creative diagnostics, in order to provide marital therapy under an insurance plan.

This course is intended to provide psychotherapists of all specialties with a set of brief, practical tips for dealing with risk management challenges that present themselves in everyday practice. Course #10-42 | 2011 | 13 pages | 8 posttest questions | 1 Hour CE